Privacy Policy for HumanWebsite.

1. Who we are

HumanWebsite is a website build and website care service operated by Solaris Corporation Limited.

In this Privacy Policy, “HumanWebsite”, “we”, “us”, and “our” refer to Solaris Corporation Limited trading through or operating the HumanWebsite service.

Company details: Solaris Corporation Limited, company number 11968820, registered office 42-44 Nottingham Road, Mansfield, Nottinghamshire, NG18 1BL.

Contact email: enquiries@humanwebsite.co.uk.

2. What this policy covers

This Privacy Policy explains how we use personal information relating to website visitors, enquirers, clients, suppliers, prospective clients, and people who contact us.

It applies when you use this website, submit a form, send us an email, request a website build, use a care plan, communicate with us, or otherwise provide personal information to us.

3. Personal information we may collect

Depending on how you interact with us, we may collect the following types of personal information:

• Your name
• Business name
• Job title or role
• Email address
• Phone number
• Business address or service area
• Website address and domain information
• Details submitted through enquiry forms or website brief forms
• Files you upload or send to us, including logos, images, documents, copy, and business information
• Payment and invoice information
• Communication history, including emails and form submissions
• Technical information about your use of the website, such as IP address, browser type, device information, and cookies where applicable

4. How we collect personal information

We may collect personal information when you:

• Use our website
• Submit an enquiry form
• Complete a website build brief
• Email us or contact us directly
• Ask about a website package, care plan, or larger website project
• Provide information needed for a website build
• Send us files, images, copy, or access details
• Become a client, supplier, or service provider
• Interact with systems or tools used to provide our services

5. How we use personal information

We use personal information to:

• Respond to enquiries
• Confirm suitable website packages, care plans, or project routes
• Prepare, build, revise, launch, host, maintain, or support websites
• Provide website care services
• Issue invoices, payment details, confirmations, and service communications
• Communicate with clients and prospective clients
• Manage project records, client records, and business administration
• Improve our website, services, processes, and customer experience
• Protect our website, systems, business, legal rights, and client work
• Comply with legal, accounting, tax, regulatory, and record-keeping obligations

6. Lawful bases for using personal information

We only use personal information where we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract: where processing is needed to provide a website build, care plan, support service, quote, invoice, or related service.
• Legitimate interests: where processing is needed to respond to enquiries, manage our business, communicate with clients, improve services, protect our systems, or keep appropriate business records.
• Legal obligation: where processing is needed for tax, accounting, company, regulatory, or legal compliance.
• Consent: where we ask for consent for a specific purpose, such as certain optional cookies or direct marketing where consent is required.

7. Legitimate interests

Where we rely on legitimate interests, those interests may include running and improving our business, responding to enquiries, managing client relationships, providing services, preventing misuse, keeping records, maintaining security, and protecting our legal and commercial position.

We consider whether our interests are overridden by your rights and freedoms before relying on this basis.

8. Who we may share personal information with

We may share personal information where necessary with trusted third parties who help us operate our business and provide services. These may include:

• Website hosting providers
• Domain, DNS, email, and technical service providers
• WordPress, plugin, security, backup, SMTP, form, cookie, analytics, or SEO tool providers
• Payment, banking, invoicing, accounting, and bookkeeping providers
• Professional advisers, including accountants, insurers, legal advisers, or consultants
• Subcontractors, freelancers, or technical support providers where needed to deliver a service
• Public authorities, regulators, courts, or law enforcement where required by law

We only share personal information where there is a valid reason to do so and where appropriate safeguards or obligations apply.

9. Subcontractors and service providers

We may use subcontractors, freelancers, technical providers, or specialist service providers to help deliver website builds, care plans, technical support, admin, hosting, design, development, content, or automation-related tasks.

Where they process personal information on our behalf, we expect them to handle it securely and only for the relevant purpose.

10. International transfers

Some tools, platforms, software providers, or technical services may process or store information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place where required.

These safeguards may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms where applicable.

11. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for business, legal, tax, accounting, service, warranty, support, and record-keeping purposes.

Typical retention periods may include:

• Enquiry information: usually up to 24 months where no project proceeds, unless a longer period is needed for business or legal reasons.
• Client and project records: usually up to 6 years after the end of the client relationship or project, where needed for contract, accounting, tax, or legal reasons.
• Accounting and invoice records: usually up to 6 years or longer where required by law.
• Website technical records, backups, and logs: kept for a reasonable period depending on technical, security, hosting, or backup requirements.
• Marketing preferences: kept until you unsubscribe, withdraw consent, or ask us to stop contacting you.

12. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email system, hosting platform, plugin, software tool, or internet-based service can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless it is necessary and an appropriate method has been agreed.

13. Cookies and website analytics

Our website may use cookies or similar technologies to operate the website, improve performance, support security, remember preferences, understand website use, or provide analytics where enabled.

Strictly necessary cookies may be used to make the website work. Non-essential cookies, such as analytics or marketing cookies, will only be used where the required consent has been obtained.

More information is available in our Cookie Policy.

14. Marketing communications

We may contact business contacts, clients, and prospective clients about relevant HumanWebsite or Solaris services where lawful and appropriate.

You can ask us to stop sending marketing communications at any time by contacting enquiries@humanwebsite.co.uk.

15. Your rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

• Access your personal information
• Ask us to correct inaccurate information
• Ask us to erase information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to processing in certain circumstances
• Ask for data portability in certain circumstances
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office

To exercise your rights, contact us at enquiries@humanwebsite.co.uk.

16. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office. The ICO website is available at ico.org.uk.

17. Client website data

If we build, host, maintain, or support your website, we may process personal information submitted through your website or stored in your website systems where necessary to provide the agreed service.

You remain responsible for your own business data protection obligations, including how your website collects personal information, what privacy information you give your customers, what lawful basis you rely on, how long you keep data, and whether you need to register with or pay a fee to the ICO.

Where we process personal information on your behalf as part of a client website service, any additional data processing terms may be agreed separately if required.

18. Links to other websites

This website may link to other websites, including Solaris Corporation Limited, GeoMind, hosting providers, software providers, or other third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.

20. Contact us

For questions about this Privacy Policy or how we use personal information, contact:

Email: enquiries@humanwebsite.co.uk

Company: Solaris Corporation Limited

Registered office: 42-44 Nottingham Road, Mansfield, Nottinghamshire, NG18 1BL