Terms and Conditions for HumanWebsite.

1. Who we are

HumanWebsite is a website build and website care service operated by Solaris Corporation Limited.

In these Terms, “HumanWebsite”, “we”, “us”, and “our” refer to Solaris Corporation Limited trading through or operating the HumanWebsite service.

Our contact email is: enquiries@humanwebsite.co.uk.

Company details: Solaris Corporation Limited, company number 11968820, registered office 42-44 Nottingham Road, Mansfield, Nottinghamshire, NG18 1BL.

2. What these Terms cover

These Terms apply to your use of the HumanWebsite website and to website build, hosting, care, handover, and related services provided by HumanWebsite.

Additional written terms, project confirmations, invoices, emails, scopes, or service descriptions may also apply to a specific project. If there is a conflict, the specific written project confirmation will take priority for that project.

3. Business use

HumanWebsite is intended for business, professional, sole trader, and organisation use. By submitting an enquiry, instructing work, or paying for a service, you confirm that you are acting for business or professional purposes unless we expressly agree otherwise in writing.

4. Website packages

HumanWebsite offers fixed-scope website packages, including Solo Website, Business Website, and Business Plus. The current package details, prices, page counts, revision rounds, and care options are shown on our Pricing page.

Fixed packages are designed to keep website builds simple, clear, and affordable. They include only the items expressly listed for that package or confirmed in writing before work begins.

Larger websites, online stores, booking systems, membership areas, payment gateway setup, customer accounts, integrations, regular content posting, and more complex requirements are reviewed separately and may require a different quote or route.

5. Enquiry and acceptance

Submitting an enquiry does not mean we have accepted the project or started paid work. We review the enquiry first and confirm whether the request appears to fit a fixed package, larger website route, or another service.

A project is accepted only when we confirm the route, the relevant scope or package is agreed, and payment terms are accepted. Build work starts once the required payment has been received and the detailed brief has been completed to a usable standard.

6. Client information and brief

You are responsible for providing accurate, complete, and timely information for your website build. This may include business details, service descriptions, contact information, images, logo files, brand colours, website copy, legal details, access details, and layout preferences.

We build from the information you provide. If the information supplied is incomplete, inaccurate, delayed, unclear, or changes significantly during the project, this may affect timing, scope, cost, or the quality of the final website.

You confirm that any text, images, logos, files, branding, testimonials, case studies, trade marks, customer information, or other material you provide can lawfully be used on your website and does not infringe anyone else’s rights.

7. Payment

Website build payments are due as set out in the invoice, payment request, or written confirmation issued for the project. Unless we agree otherwise in writing, fixed package website builds must be paid before build work starts.

Care plans are paid monthly by standing order as a rolling monthly payment. Payment details will be provided before the care plan starts.

All prices are shown in pounds sterling. We reserve the right to update prices at any time, but changes will not affect a project already accepted and paid for unless the scope changes or further work is requested.

8. Timelines

Any delivery dates, turnaround times, or launch dates are estimates unless confirmed as fixed in writing. Timelines depend on the package, complexity, content readiness, access availability, client response times, revisions, and third-party services.

If you delay providing information, feedback, content, access, approval, or payment, the project timeline may be extended.

9. Revisions

Solo Website and Business Website packages include one revision round. Business Plus includes two revision rounds.

A revision round means one clear, consolidated list of reasonable changes to the draft website within the agreed package scope. Revisions do not include a full redesign, a change of package, new functionality, new pages beyond the package limit, significant new copywriting, or changes that differ materially from the agreed brief.

Additional changes after the included revision rounds may be handled through Plus Care where included, or quoted separately.

10. Website care plans

Care plans are optional monthly services. Basic Care includes hosting and routine website maintenance. Plus Care includes hosting, routine maintenance, and a small monthly edit allowance as described on the Website Care page.

Care plan services remain active while monthly payments are received. If payment is missed, late, cancelled, reversed, or not set up properly, we may suspend support, updates, care services, or website hosting after notice where practical.

Plus Care edit time is limited to the monthly allowance shown on the Website Care page. Unused time does not roll over. New pages, major redesigns, regular blog posting, ongoing marketing, advanced SEO work, booking systems, e-commerce support, or significant functionality changes are quoted separately.

11. Handover and transfer

If you choose No Care, the website is built and handed over after launch or completion. After handover, you are responsible for hosting, updates, backups, security, email setup, domain management, content changes, and technical management unless we agree otherwise in writing.

If the website is built directly on your own hosting using access supplied before the build starts, basic handover is included within the agreed package.

If the website is launched on our hosting and you later ask us to transfer it away, a £95 transfer/admin fee applies. Transfer is subject to all outstanding payments being up to date and you providing suitable destination access.

12. Hosting, plugins, updates, and third-party services

Websites rely on hosting providers, domain registrars, DNS providers, WordPress, themes, plugins, email systems, security tools, browsers, payment platforms, analytics tools, and other third-party services.

We are not responsible for outages, errors, price changes, service interruptions, security issues, software changes, compatibility issues, data loss, plugin failure, platform changes, third-party policy changes, or downtime caused by third parties outside our reasonable control.

Where a care plan is active, we will take reasonable steps within the relevant care plan scope to maintain and support the website, but no website can be guaranteed to be uninterrupted, error-free, permanently secure, or immune from third-party issues.

13. SEO and marketing

Basic on-page setup may be included in website packages where stated. This may include sensible page structure, headings, titles, basic metadata, and general setup.

We do not guarantee search engine rankings, traffic levels, enquiries, sales, leads, conversion rates, advertising performance, social media performance, or business results. Ongoing SEO campaigns, backlink building, blog writing, paid advertising, content marketing, and digital marketing are not included unless expressly agreed in writing.

14. Client responsibilities

You are responsible for checking that your website content is accurate, lawful, suitable for your business, and not misleading. This includes prices, claims, services, trading information, regulated statements, qualifications, accreditations, images, testimonials, and customer information.

You are responsible for any business, legal, regulatory, professional, tax, accounting, consumer, advertising, data protection, industry-specific, licensing, or compliance obligations that apply to your business.

If your business collects personal data, uses customer forms, runs a CRM, sends marketing, processes payments, or stores customer information, you are responsible for ensuring your own compliance obligations are met, including any registration, notices, policies, consents, or internal procedures required for your business.

15. Legal pages and policies

Where a package includes basic legal pages, this means we may provide standard website page structures such as basic Terms, Privacy Policy, Cookie Policy, or similar pages for use on the website.

These pages are provided as general website content only. They are not legal advice, they are not bespoke legal drafting, and they are not a guarantee that your website or business is legally compliant.

You are responsible for checking that any Terms, Privacy Policy, Cookie Policy, disclaimers, consumer notices, service terms, returns policy, delivery policy, complaints process, or business policies are accurate, suitable, lawful, and appropriate for your organisation and how you operate.

You are also responsible for ensuring that your website reflects your actual business processes, including how you collect personal data, use cookies, handle enquiries, sell goods or services, take payments, manage refunds, communicate with customers, and store customer information.

If your business is regulated, handles sensitive data, sells goods or services online, trades internationally, works with consumers, processes payments, runs marketing campaigns, uses a CRM, or has specific consumer, employment, health, financial, professional, sector, or data protection obligations, you should obtain appropriate professional advice.

16. Intellectual property

You retain ownership of materials you provide to us, such as your logo, supplied images, business information, text, and brand assets, subject to any rights held by third parties.

Once the agreed website build has been paid for in full, you may use the completed website for your business, subject to any third-party software, plugin, theme, image, font, licence, hosting, or platform terms that apply.

We retain ownership of our own methods, templates, systems, processes, prompts, workflows, design structures, reusable components, know-how, internal documents, and materials created independently of your specific project.

17. Portfolio use

Unless agreed otherwise in writing, we may refer to completed work in our portfolio, examples, case studies, social media, or marketing materials. We will not intentionally disclose confidential information when doing so.

18. Email and communication

Most HumanWebsite projects are designed to be handled by forms and email. You agree to provide timely responses, clear feedback, and accurate information during the project.

If extended calls, meetings, consultancy, training, or additional support are required, these may be quoted separately unless they are expressly included in the agreed scope.

19. Cancellation and paused projects

If you cancel a project after payment but before work starts, we will review what has been done, what has been committed, and whether any refund is appropriate. Payments may not be refundable where time has been allocated, setup has started, administrative work has been carried out, licences or services have been arranged, or build work has begun.

If a project is paused because we are waiting for your content, access, feedback, payment, or approval, we may place the project on hold. If a project remains inactive for more than 30 days, we may need to reschedule it or requote any further work.

20. Limitation of liability

We will provide services with reasonable care and skill. To the fullest extent permitted by law, we will not be liable for loss of profits, loss of sales, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, loss of opportunity, business interruption, indirect loss, consequential loss, or losses caused by third parties outside our reasonable control.

Our total liability for any claim connected with a website build, care plan, handover, support, or related service will not exceed the amount you paid to us for the specific service giving rise to the claim in the 3 months before the claim arose, unless the law does not allow such a limitation.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

21. Changes to these Terms

We may update these Terms from time to time. The version published on this page applies from the date shown at the top of the page. For ongoing care plans, updated terms may apply after they are published, unless we agree otherwise in writing.

22. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless a different rule applies by law.

23. Contact

For questions about these Terms, contact: enquiries@humanwebsite.co.uk.